Learn more about our limited warranty, or our product related Premium Exchange offers.
Wacom warrants the product to the original consumer purchaser, except for the software and consumable items such as the pen nibs, to be free from defects in materials and workmanship under normal use and service for a period of two (2) years, from the date of original retail purchase, as evidenced by a copy of the receipt and registration with Wacom.
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Whether you draw, design, or illustrate, work with photo or video, professionally or just for the love of it, we know your Wacom pen device is important to you. Now, with our Wacom Premium Exchange program, if your device is found to be defective in warranty, we will send you a replacement device right away*. No ifs, no buts, no waiting, no shipping charges. With Wacom Premium Exchange, we make replacing your device easy, so you can focus on what matters.
*Wacom Premium Exchange is available on selected devices, to customers in the EU, with the following exceptions: UK, France, Bulgaria, Malta, Cyprus, Northern Cyprus, Canary Islands, Ceuta, Melilla, French Overseas Territories, Collectivity of Saint Martin-Guadeloupe, Madeira, Azores, Ilse of Man, Channel Islands, Greenland, Dutch Overseas Territories, San Marino. To qualify for Wacom Premium Exchange, the device must be in warranty and the customer will be asked to provide proof of identity and proof of ownership of the device.
